Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.
Our main goal is to increase customer satisfaction in our offering. We must maintain and develop our position in the market through a continuous improvement in our performance. In business, customer satisfaction is key.
The introduction and continuous improvement of the quality management system in accordance with ISO 9001:2015 standard will increase the reliability and effectiveness of Surley’s product and services.
* At Surley, customers can get what they want, when they want.
Identify the quality standards relevant to the project and decide how to measure quality and prevent defects.
Quality improvement seeks to standardize processes and structure to reduce variation and improve reliability of the outcome.
The continuing effort to uphold a process’s integrity and reliability in achieving an outcome.
The systematic or planned actions necessary to offer sufficient reliability so that a particular service or product will meet the specified requirements.